Frequently Asked Questions
After you place an order, we process it within 24 hours. You will also receive a notification email letting you know that your payment has been received. Do check your junk mail in case you cannot see it.
For more information on returns and exchanges please see Returns Policy.
To check the status of your order please see My Orders
We will provide you a tracking number (where applicable) by the end of the day on which your item was dispatched.
For enquiries and support, you may email us by completing the form “Get in touch with us” or click on the chat button.
Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.
For more information please see Delivery Policy.
We only ship within different states in Australia at the moment.
Items from multiple orders may be combined into the same package if the orders meet the following criteria:
- Multiple orders are placed through the same customer account within the same order date and time.
- The orders will be shipped to the same address.
- Items from each order are located at the same warehouse.