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Contact: +61 8 7200 1123

Email: sales@1gadget.com.au

Warranty

Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction. Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.

Manufacturer’s Warranty

Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:

  • Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
  • Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
  • Not reduced in value by delay on the customer’s part. Customers should bring faults to 1Gadget’s attention soon after they occur.

1Gadget is not a manufacturer or authorized service centre, therefore it is highly recommended that customers contact the manufacturer’s technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.

This can expedite the warranty process when lodging a warranty claim with 1Gadget or directly with the manufacturer.

Due to the Privacy Act, 1Gadget cannot apply for a warranty claim on the customer’s behalf directly with the manufacturer.

If the manufacturer directs you to return the product back to us then you should lodge a warranty request via the online RA service.

1Gadget provides an online RA (return authorization) Service for all the warranty and return claims:

  • Log into your online user account. (You must be the authorized person to access the user account)
  • Fill the online RA request form. (SKU number can be found on your invoice number).
  • Include details of the fault description or reason for return. (“product faulty” or “don’t work” is not a good fault description for the warranty or consumer guarantee claim)
  • Once the RA request is approved, you will receive a return authorization number, which is the reference number used for the return to us and allows you to track your warranty status
  • You will receive an email notice each time your online job is updated.
  • You can view your RA Status by clicking Job/RA Inbox in My Accounts page.
  • You can contact us through the online job / ticket if you want to check status updates regarding your return

Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate timeframe of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents.

1Gadget also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.

Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Acer’s general line is 1300 362 328. They are available 7:00am to 9:00pm Monday to Friday AEST or 9:00am to 6:00pm Saturday and Sunday AEST.

To download any drivers, view online manuals and see any extra content for your Acer device, please see the link below:
https://www.acer.com/ac/en/GB/content/drivers

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view ACER’s panel policy, please visit the link below:

ACER Panel Policy

Notebooks

Acer’s support page for laptops including troubleshooting guides and tips can be reached in the link below:
https://www.acer.com/ac/en/AU/content/support

Projectors

Please contact Acer’s general support line for assistance with Projectors and related products.

For support on any Acronis software, please visit:
https://www.acronis.com/en-au/support/

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Adaptec’s general line is 02 8212 5531. Please call between 9:00am-5:00pm AEST Mon-Fri. Adaptec issue a case number which speeds up the RMA process.

To view support articles, troubleshooting and FAQs for your Adaptec device, please see the link below: http://ask.microsemi.com/

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Adata’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

http://www.adata.com/au/support/online/

To download any drivers, view online manuals and see any extra content for your Adata device, please see the link below:
http://www.adata.com/au/support/driver/

Hard Drives & SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Adesso’s general line of communication is through web support ticket. A support ticket can be created by emailing support@adesso.com

To download any drivers, view online manuals and see any extra content for your Adesso device, please see the link below:
http://www.adesso.com/support/

Manufacturer Warranty Details

For support on any Adobe software, please visit:
http://helpx.adobe.com/au/contact.html

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Aerocool’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

https://www.aerocool.com.tw/en/tech-support

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Aktimate’s general line is 03 9816 3113. They are available 9:00am to 5:00pm Monday to Friday AEST.

General inquiries can be forwarded to:
info@epoz.com.au

Manufacturer Warranty Details

The length of the limited warranty for the product you have purchased can be found on the product packaging. If you have additional questions about the length of your warranty you may contact ALOGIC support department via email at support@alogic.com.au

ALOGIC warrants our products against defects in material and workmanship for the length of the warranty period, which begins to run on the documented date of purchase. If this product proves to be defective within the warranty period, contact ALOGIC’s support department for information on how to have your product repaired or replaced.

To lodge a support ticket with ALOGIC via email, please follow the link below:
https://www.alogic.co/support-request-form

To view any documented FAQs for your ALOGIC device, please see the link below:
https://www.alogic.co/knowledge-base/faqproducts.html

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. AMD’s support is provided directly through support ticket on their website. To visit, please go to https://support.amd.com/en-us/warranty.

To view support articles, troubleshooting and FAQs for your AMD device, please see the link below:
https://support.amd.com/en-us/download

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. AOC’s general line is 1300 262 669. They are available 9:00am to 5:00pm Monday to Friday AEST.

To download view any troubleshooting guides or FAQs specific to your model please visit the link below:
http://www.aocmonitorap.com/au/faq.php

To download the documentation for your monitor online, please visit the link below:
http://www.aocmonitorap.com/au/user_manual.php

Otherwise you can send general questions to the troubleshooting team at:
aoc@agos.com.au

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies.

To view AOC’s panel policy, please visit the link below:

AOC Panel Policy

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Aorus’s general line is 03 8561 6288. They are available 9:00am to 5:00pm Monday to Friday AEST.

To download any drivers, view online manuals and see any extra content for your Aorus device, please see the link below:
https://resources.aorus.com/Support/FAQ

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Notebooks

Aorus’s support page for laptops including troubleshooting guides and tips can be reached in the link below:
https://resources.aorus.com/Support/FAQ

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. APC’s general line is 1800 652 725. They are available 8:30am to 5:30pm Monday to Friday AEST.

To view online manuals and FAQs for your APC device, please see the link below:
http://www.apc.com/au/en/support/index.jsp

 

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Astro via email, please follow the link below:

https://www.astrogaming.com/contact/

To download any drivers, view online manuals and see any extra content for your Astro device, please see the link below:

https://www.astrogaming.com/support-landing.html

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. ASUS’s general line is 1300 278 788. They are available 9:00am to 6:00pm AEST.

To download any drivers, view online manuals and see any extra content for your ASUS device, please see the link below:
https://www.asus.com/au/support/

To lodge a support ticket with ASUS via email, please follow the link below:
https://www.asus.com/support/Product/ContactUs/Services/questionform

Branded Systems

Asus’s support page for mini PCs and desktops including troubleshooting guides and tips can be reached in the link below:
https://www.asus.com/au/support/

Graphic Cards

Asus’s support page for graphics cards including troubleshooting guides and tips can be reached in the link below:
https://www.asus.com/au/support/

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Asus’s panel policy, please visit the link below:

ASUS Panel Policy

Headphones

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. ASUS’s general line is 1300 278 788. They are available 9:00am to 6:00pm AEST.

To download any drivers, view online manuals and see any extra content for your ASUS device, please see the link below:
https://www.asus.com/au/support/

To lodge a support ticket with ASUS via email, please follow the link below:
https://www.asus.com/support/Product/ContactUs/Services/questionform

Networking

Due to the complexity and difficulty of testing modems, routers, and networking equipment in store, we always suggest contacting 1300 278 788 to reach ASUS’s over the phone troubleshooting service. More often than not, they will be able to advise of a fix that can be done from your home rather than having to uninstall a component from your network.

In the case that a product is actually faulty, ASUS will issue a case number. Please send the product back to us at your expense with the case number. This number speeds up the warranty process and ends in a faster result and less inconvenience for you.

Notebooks

Asus’s support page for laptops including troubleshooting guides and tips can be reached in the link below:
https://icr-apac.asus.com/webchat/icr.html?rootTreeId=APAC.ACAU.EN-AU&treeId=APAC.ACAU.EN-AU.Notebook&tenantId=EN-AU&language=en-us

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Audio-Technica via email, please email:
service@audio-technica.com.sg, or techsupport@audio-technica.com.sg

To download any drivers, view online manuals and see any extra content for your Audio-Technica device, please see the link below:
https://www.audio-technica.com/cms/site/1635df9c8c5039f1/index.html

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. AVM’s general line is (02) 83183777. They are available 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your AVM device, please see the link below:
https://en.avm.de/service/

To lodge a support ticket with AVM via email, please follow the link below:
https://en.avm.de/service/support-request/your-support-request/

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Belkin’s general line is 1800 235 546 or alternatively, +61 (0)2 4350 4600. They are available 9:00am to 5:00pm AEST.

To view online manuals and see any extra content for your Belkin device, please see the link below:
http://www.belkin.com/au/support/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. BenQ’s general line is 1300 130 336. They are available 9:00am to 5:00pm AEST.

To view online manuals and see any extra content for your BenQ device, please see the link below:
http://www.benq.com.au/support/faq/

LED Lighting

BenQ’s support page for LED Lighting products including the terms of warranty can be reached in the link below:
http://www.benq.com.au/support/warranty?product=LED%20Lighting

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view BenQ’s panel policy, please visit the link below:

BenQ Panel Policy

Projectors

BenQ’s support page for projectors including the terms of warranty can be reached in the link below:
http://www.benq.com.au/support/warranty?product=Projectors

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Billion’s general line is 02 8318 3777. They are available 9:00am to 5:30pm Monday to Friday AEST.

To view online manuals and see any extra content for your Billion device, please see the link below:
http://au.billion.com/faq

 

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Blue via email, please follow the link below:
https://store.bluedesigns.com/bluemic/checkout.ssp

To download any drivers, view online manuals and see any extra content for your Blue device, please see the link below:
https://www.bluedesigns.com/service-requests/

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Brother’s general line is 02 8875 6000. They are available Monday to Friday, 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Brother device, please see the link below:
https://www.brother.com.au/service-and-support.html

To lodge a support ticket with Brother via email, please follow the link below:
https://brother.com.au/component/com_sfg

Printers

Kindly contact Brother at (02) 8875 6000 to get DOA case no. before returning to 1Gadget.

Scanners

Kindly contact Brother at (02) 8875 6000 to get DOA case no. before returning to 1Gadget.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Canon’s general line is 13 13 83. They are available 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Canon device, please see the link below:
https://www.canon.com.au/support

To lodge a support ticket with Canon via email, please follow the link below:
https://www.canon.com.au/support/support-request-form

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Cisco’s general line is 1800 134349.

To download any drivers, view online manuals and see any extra content for your Cisco device, please see the link below:
https://www.cisco.com/c/en_au/support/index.html

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Coolermaster via email, please follow the link below:
https://support.coolermaster.com/

To download any drivers, view online manuals and see any extra content for your Coolermaster device, please see the link below:
http://www.coolermaster.com/service/support.html

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Corsair’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

https://support.corsair.com/

To download any drivers, view online manuals and see any extra content for your Corsair device, please see the link below:
http://www.corsair.com/en-ww/downloads

To read the terms of warranty for your Corsair device, please see the link below:
http://www.corsair.com/en-ww/support/warranty

Branded Systems

To download any drivers, view online manuals and see any extra content for your Corsair ONE all in one PC, please see the link below:

GTX 1080
GTX 1080 TI

Cases

To view all FAQs regarding Corsair cases, please visit the link below:
http://www.corsair.com/en-ww/support/faqs/case

Cooling

To view all FAQs regarding Corsair cooling devices, please visit the link below:
http://www.corsair.com/en-ww/support/faqs/cooling

Most Corsair coolers will require the Corsair Link software to utilize some features. For Corsair Link compatible coolers, please download Corsair link in the link below:
CORSAIR LINK 4.9.5.25

Game Devices

In cases of issues with Gaming chairs, please email photos of the faulty part of the chair to support@1gadget.com.au

In most cases we are able to get spare parts for the chairs and this saves you the hassle of bringing the chair into the store.

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email support@adeltech.com.au

Keyboards

To view all FAQs regarding Corsair keyboard devices, please visit the link below:
http://www.corsair.com/en-ww/support/faqs/mice-keyboards

Corsair RGB keyboards will require extra software for macro and light configuration to download this software, please visit:
http://www.corsair.com/en-ww/downloads

Memory

Corsair have a memory compatibility checker web application. To check which Corsair memory product is right for you, please visit:
http://www.corsair.com/en-ww/memoryfinder

Mouse and Mouse Pads

To view all FAQs regarding Corsair gaming peripherals, please visit the link below:
http://www.corsair.com/en-ww/support/faqs/mice-keyboards

Some Corsair mice will require extra software for macro and light configuration to download this software, please visit:
http://www.corsair.com/en-ww/downloads

Power Supplies

To view all FAQs regarding Corsair PSUs, please visit the link below:
http://www.corsair.com/en-ww/support/faqs/power-supplies

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Crucial’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

https://www.crucial.com/usa/en/store-international-australia

Hard Drives & SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Cyberpower’s general line is 1300 431 808. They are available 9:00am to 5:00pm Monday to Friday AEST. Alternatively you can get in touch via email on au.service@cyberpower.com

To download any drivers, view online manuals and see any extra content for your Cyberpower device, please see the link below:
https://www.cyberpowersystems.com/support/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. D-Link’s general line is 1300 700 100. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your D-Link device, please see the link below:
http://support.dlink.com.au/

To lodge a support ticket with D-Link via email, please follow the link below:
https://www.dlink.com.au/contactus

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Dell’s general line is 1300 790 877. They are available Monday to Friday, 8:00am to 8:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Dell device, please see the link below:
http://www.dell.com/support/home/au/en/audhs1?app=products&~ck=mn

Dell’s Interactive Support Agent can often help troubleshoot simple issues with a Dell device. To use the Interactive Support Agent, please click the link below:
https://www5.nohold.net/Dell/ukp.aspx?pid=14&userrole=AUen&ck=nohold&donelr=1

Dell also offer live chat support for all their products. This service is available Monday to Friday 8:00 am to 8:00 pm, and on weekends 9:30 am to 5:30 pm. To talk to Dell support officer, please follow the link below: Dell Live Chat

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots. Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Dell’s panel policy, please visit the link below:

Dell Panel Policy

Manufacturer Warranty Details

Please email photos of the faulty part of the chair to support@1gadget.com.au

In most cases we are able to get spare parts for the chairs and this saves you the hassle of bringing the chair into the store.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with EpicGear via email, please email:
support@epicgear.com

To download any drivers, view online manuals and see any extra content for your EpicGear device, please see the link below:
https://www.epicgear.com/en/support

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Epson’s general line is 1300 361 054. They are available 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Epson device, please see the link below:
http://tech.epson.com.au/

To lodge a support ticket with Epson via email, please follow the link below:
https://epsonaustralia.custhelp.com/app/tech_qry

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. EVGA’s general line of contact is via email to supportTW@evga.com.

To register your EVGA product, please see the link below:https://au.evga.com/support/register.asp

To download any drivers, view online manuals and see any extra content for your EVGA device, please see the link below:
https://au.evga.com/support/

Graphics Cards

As EVGA prefers to interact with end users directly, we suggest contacting EVGA directly in case of a warranty. EVGA packages warranty instructions with all of their products and often EVGA can offer a faster turnaround time then we are able to.

If you do not have an EVGA account, please apply for a warranty in the link below: https://secure.evga.com/au/signup.asp

If yo do have an EVGA account, please use the link below: https://au.evga.com/support/rma.asp

Power Supplies

As EVGA prefers to interact with end users directly, we suggest contacting EVGA directly in case of a warranty. EVGA packages warranty instructions with all of their products and often EVGA can offer a faster turnaround time then we are able to.

If you do not have an EVGA account, please apply for a warranty in the link below: https://secure.evga.com/au/signup.asp

If yo do have an EVGA account, please use the link below: https://au.evga.com/support/rma.asp

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Fuji Xerox’s general line is 1800 028 962. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your Fuji Xerox device, please see the link below:
http://onlinesupport.fujixerox.com/setupSupport.do?cid=2&ctry_code=AU&lang_code=en

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with G.Skill via email, please email: rma@gskill.com, or for troubleshooting techsupport@gskill.com

To download any drivers, view online manuals and see any extra content for your G.Skill device, please see the link below:
https://www.gskill.com/en/faq

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

To read G.Skill’s headset FAQ, please follow the link below:
https://www.gskill.com/en/faq/headset

Memory

To read G.Skill’s memory FAQ, please follow the link below:
https://www.gskill.com/en/faq/DRAM_Memory

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Gigabyte’s general line is 03 8561 6288. They are available 9:00am to 5:00pm Monday to Friday AEST.

To download any drivers, view online manuals and see any extra content for your Gigabyte device, please see the link below:
http://www.gigabyte.com.au/Support/

Branded Systems

Gigabyte’s support page for mini-PCs including troubleshooting guides and tips can be reached in the link below:
http://www.gigabyte.com.au/Support/Desktop-PC/Mini-PcBarebone

Graphics Cards

Gigabyte’s support page for graphics cards including troubleshooting guides and tips can be reached in the link below:
http://www.gigabyte.com.au/Support/Graphics-Card

Motherboards

Gigabyte’s support page for motherboards including troubleshooting guides and tips can be reached in the link below:
http://www.gigabyte.com.au/Support/Motherboard

Notebooks

Gigabyte’s support page for laptops including troubleshooting guides and tips can be reached in the link below:
http://www.gigabyte.com.au/Support/Laptop

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. HGST’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

https://www1.hgst.com/warranty/index_gtech_serial.do

Hard Drives & SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. HP’s general line is 13 23 47. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your HP device, please see the link below:
https://support.hp.com/au-en

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. HyperX’s general line is 1800 620 569. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your HyperX device, please see the link below:
https://www.hyperxgaming.com/us/support

To lodge a support ticket with HyperX via email, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/emailsupport

HyperX also offer live chat support for all their products. This service is available 24 hours a day, 7 days a week.
To talk to an HyperX support officer, please follow the link below:
HyperX Live Chat

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@adeltech.com.au

To read HyperX’s headset FAQ, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/category/headsets

Keyboards

To read HyperX’s keyboard FAQ, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/category/keyboards

Memory

To read HyperX’s memory FAQ, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/products?model=memory

Mouse and Mouse Pads

To read HyperX’s mouse FAQ, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/category/mice

USB Sticks and Hubs

To read HyperX’s USB FAQ, please follow the link below:
https://www.hyperxgaming.com/us/support/technical/category/usb

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Intel’s support is provided directly through live chat on their website. To visit, please go to https://www.intel.com/content/www/us/en/support/contact-support.html.

To view support articles, troubleshooting and FAQs for your Intel device, please see the link below:
https://www.intel.com/content/www/us/en/support.html

Hard Drives & SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Kingston’s general line is 1800 620 569. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your Kingston device, please see the link below:
https://www.kingston.com/en/support

To lodge a support ticket with Kingston via email, please follow the link below:
https://www.kingston.com/en/support

Kingston also offer live chat support for all their products. This service is available 24 hours a day, 7 days a week.
To talk to a Kingston support officer, please follow the link below:
Kingston Live Chat

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product.
To lodge a support ticket with Lacie via email, please follow the link below:
https://www.lacie.com/as/en/support/

To download any drivers, view online manuals and see any extra content for your Lacie device, please see the link below:
To lodge a support ticket with Lacie via email, please follow the link below:
https://www.lacie.com/as/en/support/

Hard Drives & SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

DOA is 7 days; please contact Lenovo on 1800 041 267 for DOA approval prior to logging a job online with 1Gadget.

RMA: For ‘Think’ products see support.lenovo.com/en_AU/, for ‘Idea’ products see consumersupport.lenovo.com/au/en/Default.aspx, or simply call General Support on 1300 557 073

Notebooks

Dead on Arrival period is 7 days; please alert 1Gadget asap to any issues.

Outside of 7 days there are 2 options.

  1. Return back and handle by 1Gadget which goes through either our suppliers or the manufacturer’s service centre.
  2. Customer to take to manufacturers service centre directly as this is generally faster handling time. Please contact Lenovo on 1300 557 073 for this option.

Note: Data will likely be wiped from any notebook or tablet return, please ensure you have up to date backups.

If you have any further questions on this, feel free to contact our warranty department directly.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. LG’s general line is 1300 542 273. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your LG device, please see the link below:
http://www.lg.com/au/support

To lodge a support ticket with LG via email, please follow the link below:
https://www.lg.com/au/support/contact/chat-email/email

LG also offer live chat support for all their products. This service is available 24 hours a day, 7 days a week. To talk to an LG support officer, please follow the link below:
LG Live Chat

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view LG’s panel policy, please visit the link below:

LG Panel Policy

Manufacturer Warranty Details

Please contact Linksys for technical support on 1800 605 971, ext 1. If Linksys is unable to resolve the issue, please request a return authorization number, then apply for warranty online with 1Gadget.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Logitech’s general line is 1800 025 544. They are available Monday to Friday from 9am to 8pm AEST.

To download any drivers, view online manuals and see any extra content for your Logitech device, please see the link below:
http://support.logitech.com/en_au/home

To lodge a support ticket with Logitech via email, please follow the link below:
http://support.logitech.com/en_au/contact

Game Devices

To read Logitech’s game controllers FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004Yh5DAAS

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@adeltech.com.au

To read Logitech’s headset FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004YhDcAAK

Keyboard

To read Logitech’s keyboard FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004Yh5PAAS

Mouse and Mouse Pads

To read Logitech’s mouse FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004YhCeAAK

Remote Controls

To read Logitech’s remote control FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004YhDIAA0

Speakers

To read Logitech’s speakers FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004Yh3iAAC

Web Cameras

To read Logitech’s webcam FAQ, please follow the link below:
http://support.logitech.com/en_au/category?Id=a0hi0000004Yh5aAAC

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. MSI’s general line is 1300 222 688. They are available 9:00am to 5:00pm AEST. Alternatively, you can email the team at ausrma@msi.com.

To download any drivers, view online manuals and see any extra content for your MSI device, please see the link below:
https://au.msi.com/support/

To lodge a support ticket with MSI, please follow the link below:
https://register.msi.com/home/login

Branded Systems

MSI’s support page for systems and Mini PCs including troubleshooting guides and tips can be reached in the link below:
https://au.msi.com/faq/

Graphics Cards

MSI’s support page for graphics cards including troubleshooting guides and tips can be reached in the link below:
https://au.msi.com/faq/

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Motherboards

MSI’s support page for motherboards including troubleshooting guides and tips can be reached in the link below:
https://au.msi.com/faq/

Notebooks

MSI’s support page for laptops including troubleshooting guides and tips can be reached in the link below:
https://au.msi.com/faq/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Netgear’s general line is 1300-361-254. They are available 9:00am to 5:00pm Monday to Friday AEST.

To download any drivers, view online manuals and see any extra content for your Netgear device, please see the link below:
http://www.netgear.com/support/

To lodge a support ticket with Netgear, please follow the link below:
http://www.netgear.com/support/contact.aspx

Please make note of any ticket number or case number they may provide as this does speed up the warranty procedure.

Manufacturer Warranty Details

Please email photos of the faulty part of the chair to support@1gadget.com.au

In most cases we are able to get spare parts for the chairs and this saves you the hassle of bringing the chair into the store.

Manufacturer Warranty Details

Please email photos of the faulty part of the chair to support@1gadget.com.au

In most cases we are able to get spare parts for the chairs and this saves you the hassle of bringing the chair into the store.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product.

To lodge a support ticket with NZXT via email, please follow the link below:
https://www.nzxt.com/customer-support

NZXT also have a support Subreddit which can be viewed from the link below:
https://www.reddit.com/r/NZXT/

To download any drivers, view online manuals and see any extra content for your NZXT device, please see the link below:
https://www.nzxt.com/products

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. PanzerGlass’s general line of contact is via email to support@panzerglass.com.

If you do not have an PanzerGlass account, please apply for a warranty in the link below: https://panzerglass.com/pages/warranty

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Parrot’s general line is 1800 121 951. They are available 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Parrot device, please see the link below:
http://global.parrot.com/au/support/

To lodge a support ticket with Parrot via email, please follow the link below:
http://global.parrot.com/au/support/hotline/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Philips’ general line is 1300 998 851. They are available Monday to Friday, 8:00am to 7:30pm AEST.

To download any drivers, view online manuals and see any extra content for your Philips device, please see the link below:
https://www.philips.com.au/c-m/consumer-support

To lodge a support ticket with Philips via email, please follow the link below:
https://www.philips.com.au/c-w/support-home/support-contact-form.html

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Philips’ panel policy, please visit the link below:

Philips Panel Policy

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Plantronic’s general line is 1800 793 150. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your Plantronics device, please see the link below:
https://www.plantronics.com/au/en/support/product

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Qnap via email, please visit:
https://helpdesk.qnap.com/index.php?/Tickets/Submit

To download any drivers, view online manuals and see any extra content for your Qnap device, please see the link below:
https://www.qnap.com/en-au/how-to

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Razer’s general line is 1800 726 617.

To download any drivers, view online manuals and see any extra content for your Razer device, please see the link below:
https://support.razer.com/

To lodge a support ticket with Razer via email, please follow the link below:
https://support.razer.com/contact-us/

Razer also have a support forum which can be viewed from the link below:
https://insider.razer.com/index.php

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Roccat via email, please email:
https://www.roccat.org/en-AU/Support/Support-Form/

To download any drivers, view online manuals and see any extra content for your Roccat device, please see the link below:
https://www.roccat.org/en-AU/Support/Downloads/

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Samsung’s general line is 1300 362 603. To discuss specific mobile devices such as tablets and mobile phones, they can be reached on 1300 425 299They are available 24 hours, 7 days a week.

To view Samsung’s product warranty information on all their products, please visit:
https://www.samsung.com/au/support/warranty/

To download any drivers, view online manuals and see any extra content for your Samsung device, please see the link below:
https://www.samsung.com/au/support/

To lodge a support ticket with Samsung via email, please follow the link below:
https://www.samsung.com/au/support/email-technical-question/

Samsung also offer live chat support for all their products. This service is available 24 hours a day, 7 days a week.
To talk to a Samsung support officer, please follow the link below:
https://livechat.support.samsung.com/Chat_Select/au

Flash Memory

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

The Warranty Period will end earlier if the SSD has exceeded its TBW (Total Bytes Written) threshold as may be indicated by Samsung’s Magician Software (for specific information on this threshold, please refer to the data sheet for your particular SSD product, which is available at
https://www.samsung.com/au/memory-storage/ssd/

Hard Drives and SSDs

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Mobile Phones

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots. Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Samsung’s panel policy, please visit the link below:
Samsung Panel Policy

To view Samsung’s TFT panel policy, please visit the link below:
Samsung TFT Panel Policy

Printers

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

Tablets

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

USB Sticks and Hubs

Please refer to Samsung’s general support line on the previous page, otherwise please view their Support/FAQ page on the link below:
https://www.samsung.com/au/support/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Sandisk’s general line is 1800 262 504. They are available Monday to Friday 9:00am to 7:30pm AEST.

To download any drivers, view online manuals and see any extra content for your Sandisk device, please see the link below:
https://kb.sandisk.com/

Sandisk also offer live chat support for all their products. To talk to Dell support officer, please follow the link below:
https://kb.sandisk.com/app/utils/chat

Flash Memory

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending storage devices for warranty claims.

Flash Memory

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

USB Sticks and Hubs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending storage devices for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Seagate’s general line is 1800 147 201. They are available 10:00am to 7:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Seagate device, please see the link below:
https://www.seagate.com/au/en/support-home/

Seagate have a warranty checker web application. To check if your Seagate product is still covered under warranty please visit:
http://support.seagate.com/customer/en-US/warranty_validation.jsp

Seagate also have an application to check the health of your drive. SeaTools is free to use and we recommend running it on your Seagate drives to check their health. Download below:
https://www.seagate.com/au/en/support/downloads/seatools/

Hard Drives and SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Sennheiser’s general line is 02 9910 6700. They are available Monday to Friday 9:00am to 5:00pm AEST.

To order spare parts such as earcups and adapters for your Sennheiser device, please see the link below:
https://en-au.sennheiser.com/headphones-headsets-accessories

To lodge a support ticket with Sennheiser via email, please follow the link below:
https://en-au.sennheiser.com/service-support-contact

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. SiliconDust’s general line of communication is through web support ticket. A support ticket can be created by visiting their website linked below.

https://tickets.silicondust.com/tickets/open.php

To download any drivers, view online manuals and see any extra content for your SiliconDust device, please see the link below:
https://www.silicondust.com/support/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product.
To lodge a support ticket with Steelseries via email, please follow the link below:
https://steelseries.com/login?next=/dashboard/support

To download any drivers, view online manuals and see any extra content for your Razer device, please see the link below:
https://support.steelseries.com/hc/en-us

Steelseries also have a support Subreddit which can be viewed from the link below:
https://www.reddit.com/r/steelseries/

Headphones

Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to support@1gadget.com.au

Manufacturer Warranty Details

Please consult forum.synology.com/enu/www.synology.com/support/faq.php and forum.synology.com/wiki/index.php/Home to see if you issue can be resolved.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Targus’s general line is 1800 641 645. They are available Monday to Friday, 8:30am to 9:30pm AEST, and on 9:00am to 9:30pm AEST public holidays and weekends.

To lodge a support ticket with Targus via email, please follow the link below:
https://www.targus.com/au/inquiry

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. To lodge a support ticket with Thecus via email, please email:
https://thecus.kayako.com/Tickets/Submit

To download any drivers, view online manuals and see any extra content for your Thecus device, please see the link below:
http://esupport.thecus.com/

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Thermaltake’s general line is 03 9544 6587. They are available 9:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Thermaltake device, please see the link below:
http://www.thermaltake.com.au/explore-download.aspx

To lodge a support ticket with Thermaltake, please follow the link below:
http://www.thermaltake.com.au/ContactUs.aspx

Games Devices

In cases of issues with Gaming chairs, please email photos of the faulty part of the chair to support@1gadget.com.au

In most cases we are able to get spare parts for the chairs and this saves you the hassle of bringing the chair into the store.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Toshiba’s support website link is below:
http://www.mytoshiba.com.au/support/book-a-service

Hard Drives and SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. TP-Link’s general line is 1300 87 5465. They are available 24 hours a day, 7 days a week.

To download any drivers, view online manuals and see any extra content for your TP-Link device, please see the link below:
http://www.tp-link.com/au/support.html

To lodge a support ticket with TP-Link via email, please follow the link below:
http://www.tp-link.com/au/support-contact.html#E-mail-Support

Networking

Due to the complexity and difficulty of testing modems, routers, and networking equipment in store, we always suggest contacting 1300 875 465 to reach TP-Link’s over the phone troubleshooting service. More often than not, they will be able to advise of a fix that can be done from your home rather than having to uninstall a component from your network.

In the case that a product is actually faulty, TP-Link will issue a case number. Please bring the product back to our store with the case number. This number speeds up the warranty process and ends in a faster result and less inconvenience for you.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Ubiquiti’s general line is 02 7903 5046. They are available 9:00am to 5:00pm Monday to Friday AEST or alternatively you may email them on ubnt-support@leadersystems.com.au.

To view online manuals and see any extra content for your Ubiquiti device, please see the link below:
https://help.ubnt.com/hc/en-us

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Verbatim contact details:

Tel: +61 3 9790 8999

Fax: +61 3 9790 8955

Email: support@verbatim.com.au

To download any drivers, view online manuals and see any extra content for your Verbatim device, please see the link below:
https://www.verbatim.com.au/support

To lodge a support ticket with Verbatim , please follow the link below:
https://www.verbatim.com.au/support

Please make note of any ticket number or case number they may provide as this does speed up the warranty procedure.

Manufacturer Warranty Details

We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. Viewsonic’s general line is 02 9410 2522 . They are available 9:00am to 5:30pm AEST during weekdays (excluding public holidays).

To download any drivers, view online manuals and see any extra content for your Viewsonic device, please see the link below:
https://www.viewsonic.com/au/support/

To lodge a support ticket with Viewsonic via email, please send queries to:
service@au.viewsonic.com

Monitors

One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in back-light and bright and dark spots.

Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Viewsonic’s panel policy, please visit the link below:

Viewsonic Panel Policy

Manufacturer Warranty Details

The length of the limited warranty for the product you have purchased can be found on the product packaging. If you have additional questions about the length of your warranty you may contact VROVA support department via email at support@alogic.com.au

VROVA warrants our products against defects in material and workmanship for the length of the warranty period, which begins to run on the documented date of purchase. If this product proves to be defective within the warranty period, contact VROVA’s support department for information on how to have your product repaired or replaced.

To lodge a support ticket with VROVA via email, please follow the link below:
https://www.alogic.co/support-request-form

To view any documented FAQs for your VROVA device, please see the link below:
https://www.alogic.co/knowledge-base/faqproducts.html

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. To download any drivers, view online manuals and see any extra content for your Wacom device, please see the link below:

http://www.wacom.com/en-au/support

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Western Digital’s general line is 1800 429 861. They are available 8:00am to 5:00pm AEST.

To download any drivers, view online manuals and see any extra content for your Western Digital device, please see the link below:
https://support.wdc.com/

Western Digital have a warranty checker web application. To check if your WD product is still covered under warranty please visit:
https://support.wdc.com/warranty/warrantystatus.aspx?lang=en

Western Digital also have an application to check the health of your drive. WD Data Lifeguard is free to use and we recommend running it on your Western Digital drives to check their health. Download below:
https://support.wdc.com/downloads.aspx?p=3

Hard Drives and SSDs

1Gadget is not responsible for any data loss; backing up of data is the responsibility of the customer. 1Gadget does not provide a backup or data recovery service as part of the warranty when sending hard disks for warranty claims.

Manufacturer Warranty Details

Please ensure that you use the correct app for the correct Yeelight product. The Yeelight Blue II lights that we sell, require the Yeelight Blue app available on the following links:

Android
iOS

We cannot guarantee compatibility outside of this with any other Yeelight light hub or similar product.

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Zotac is available to contact via support ticket from the link below.
https://www.zotac.com/us/support/contact-us

To download any drivers, view online manuals and see any extra content for your Zotac device, please see the link below:
https://www.zotac.com/us/support/

Branded Systems

To find the latest Zotac driver releases and software, please visit
https://www.zotac.com/us/support/#download

Graphics Cards

To find the latest Zotac driver releases and software, please visit
https://www.zotac.com/us/support/#download

 

Manufacturer Warranty Details

We always suggest contacting the manufacturer to troubleshoot any primary issues you may have with a product. Zowie is available to contact via support ticket from the link below.
https://zowie.benq.com/en/support/contact.html

To download any drivers, view online manuals and see any extra content for your Zowie device, please see the link below:
https://zowie.benq.com/en/support.html

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