Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
Often additional support is offered directly by the manufacturer. Please check the table below for more information if this is available and to determine the best course of action for warranty repair or replacement.
Manufacturer Warranty Details
We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. ASUS’s general line is 1300 278 788. They are available 9:00am to 6:00pm AEST.
To download any drivers, view online manuals and see any extra content for your ASUS device, please see the link below:
To lodge a support ticket with ASUS via email, please follow the link below:
Asus’s support page for mini PCs and desktops including troubleshooting guides and tips can be reached in the link below:
Asus’s support page for graphics cards including troubleshooting guides and tips can be reached in the link below:
Please note that we do not accept any returns of any headsets, ear pieces and headphones unless the item is faulty, due to health & safety regulations. If there are any questions regarding returns please send an email to firstname.lastname@example.org
One important thing to understand with computer monitors is that each panel is unique due to the manufacturing process. Especially with IPS panels and other new technologies, there may be inconsistencies in backlight and bright and dark spots.
Most manufacturers will have a specific tolerance for these spots or back-light bleed as it is simply impossible to sell or guarantee these type of products against these sort of inconsistencies. To view Asus’s panel policy, please visit the link below:
ASUS Panel Policy
Due to the complexity and difficulty of testing modems, routers, and networking equipment in store, we always suggest contacting 1300 278 788 to reach ASUS’s over the phone troubleshooting service. More often than not, they will be able to advise of a fix that can be done from your home rather than having to uninstall a component from your network.
In the case that a product is actually faulty, ASUS will issue a case number. Please send the product back to us at your expense with the case number. This number speeds up the warranty process and ends in a faster result and less inconvenience for you.